Monitoring - Microsoft has re-opened a previous incident for an issue that is affecting third party connections to a small number of Outlook.com mailboxes and other free Microsoft email accounts (link to their status page is below).

This issue can cause Nylas accounts connected to these mailboxes to abruptly go invalid and require re-authentication to continue. Our system automatically retries the credentials before setting accounts Invalid, but Microsoft's servers are still incorrectly rejecting them at times. This has been occurring sporadically since late January.

Until Microsoft resolves this issue, our recommended work-around is to ensure that the users are authenticating these accounts with App Passwords and re-authenticate when the Nylas account goes Invalid.

More information: https://support.microsoft.com/en-us/office/outlook-and-other-apps-are-unable-to-connect-to-outlook-com-f4202ebf-89c6-4a8a-bec3-3d60cf7deaef

Feb 20, 2024 - 13:09 PST

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Seeing issues that aren't reflected on this page? Contact us at support@nylas.com

Nylas Application Services Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The maintenance window will involve upgrading a key component of the network infrastructure to improve efficiency and reliability of Internet traffic management and improving monitoring. During this maintenance period, brief interruptions in service may occur.
Posted on Jun 11, 2024 - 11:01 PDT
Past Incidents
Jun 12, 2024

No incidents reported today.

Jun 11, 2024

No incidents reported.

Jun 10, 2024
Resolved - All API endpoints are working as expected now. We aren't seeing any more occurrences of the Internal Server Errors. We are marking this incident as resolved.
Jun 10, 04:27 PDT
Monitoring - We have identified and implemented a fix for this issue. The API services should now be functioning normally. We will continue to monitor the situation over the next hour.
Jun 10, 04:10 PDT
Identified - We have identified the issue and we are working on a fix right now. We'll post further updates shortly.
Jun 10, 03:34 PDT
Update - We are currently investigating this incident. We'll get back with further updates.
Jun 10, 03:04 PDT
Investigating - We are investigating "internal Server Errors" in US for all API endpoints. The error code response is 500.
Jun 10, 02:35 PDT
Jun 9, 2024

No incidents reported.

Jun 8, 2024
Completed - The scheduled maintenance has been completed.
Jun 8, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 12:00 PDT
Scheduled - The maintenance window will involve upgrading a key component of the network infrastructure to improve efficiency and reliability of Internet traffic management and improving monitoring. During this maintenance period, brief interruptions in service may occur.
Jun 3, 12:11 PDT
Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024
Completed - The scheduled maintenance has been completed.
Jun 1, 06:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 06:00 PDT
Scheduled - The maintenance window will involve upgrading a key component of the network infrastructure to improve efficiency and reliability of Internet traffic management and improving monitoring. During this maintenance period, brief interruptions in service may occur.
May 24, 13:30 PDT
May 31, 2024

No incidents reported.

May 30, 2024

No incidents reported.

May 29, 2024

No incidents reported.