Monitoring - Microsoft has re-opened a previous incident for an issue that is affecting third party connections to a small number of Outlook.com mailboxes and other free Microsoft email accounts (link to their status page is below).
This issue can cause Nylas accounts connected to these mailboxes to abruptly go invalid and require re-authentication to continue. Our system automatically retries the credentials before setting accounts Invalid, but Microsoft's servers are still incorrectly rejecting them at times. This has been occurring sporadically since late January.
Until Microsoft resolves this issue, our recommended work-around is to ensure that the users are authenticating these accounts with App Passwords and re-authenticate when the Nylas account goes Invalid.
Completed -
The scheduled maintenance has been completed.
Jul 26, 19:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 16:30 PDT
Scheduled -
To enhance the efficiency and reliability of our Internet traffic management and monitoring, we will be upgrading a key component of our network infrastructure. To minimize disruptions, these upgrades will be conducted over three separate maintenance windows across three days.
During each maintenance window, brief interruptions in service may occur. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services. If you have any questions or concerns, please contact our support team (support@nylas.com).
Jul 15, 14:54 PDT
Completed -
The scheduled maintenance has been completed.
Jul 25, 19:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 16:30 PDT
Scheduled -
To enhance the efficiency and reliability of our Internet traffic management and monitoring, we will be upgrading a key component of our network infrastructure. To minimize disruptions, these upgrades will be conducted over three separate maintenance windows across three days.
During each maintenance window, brief interruptions in service may occur. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services. If you have any questions or concerns, please contact our support team (support@nylas.com).
Jul 15, 14:54 PDT
Completed -
The scheduled maintenance has been completed.
Jul 24, 19:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 16:30 PDT
Scheduled -
To enhance the efficiency and reliability of our Internet traffic management and monitoring, we will be upgrading a key component of our network infrastructure. To minimize disruptions, these upgrades will be conducted over three separate maintenance windows across three days.
During each maintenance window, brief interruptions in service may occur. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services. If you have any questions or concerns, please contact our support team (support@nylas.com).
Jul 15, 14:53 PDT
Completed -
The scheduled maintenance has been completed.
Jul 19, 14:35 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 14:30 PDT
Scheduled -
This message serves as notification that we have added new Subprocessor(s) listed below to our systems. These subprocessors have been carefully selected and vetted to ensure they meet our high standards for data security and privacy.
Effective 29 July 2024, we will be partnering with the following new subprocessor(s) to further enhance our services: Fastly Inc.
You can find all of the details regarding what data is being processed by or passed through each subprocessor, as well as the applicable components, locations, and entities on our updated Nylas Subprocessor page on our website at https://www.nylas.com/security/subprocessors/
If you have any questions or concerns, please contact our Security Team at security@nylas.com.
Jul 19, 14:19 PDT